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Chinese Quality Forum (CQF) 2014 華人品質論壇 2014
The Chinese Quality Forum (CQF) is established to bring Chinese scholars, consulting experts, practicing managers in quality management and relevant areas together to exchange ideas in order to establish a unique quality management framework and practice suitable for the environment of Chinese briefs, culture, habits, management philosophy, operation practices, etc. The CQF2014 has a theme of “Quality Management in Chinese Way” that aims to discuss the core values of “Chinese-oriented” quality management and its related issues, such as the Chinese style of leadership, quality culture in Chinese organizations, strategic management and quality management systems in Chinese organizations, R&D and innovation quality, process quality, service quality and so on. Continue reading 【華人品質論壇】Chinese Quality Forum (CQF) 2014
The DISC Profile (or DISC Assessment) is one of the most well known business assessment tools along with the Myers-Briggs Type Indicator (MBTI).
DISC is the universal language of observable human behaviour. (It is also often described as an individual’s communication style).
DISC is not a measure of your complete personality. Any claims that DISC measures your personality are mis-leading and should be avoided as it only measures one aspect of your individuality: behaviour.
DISC explores only 4 traits within your personality, but the term ‘personality’ goes far beyond the amplification of these 4 behavioural traits. For this reason, DISC, although sometimes discussed along-side MBTI, is not in the same category. DISC is a behavioural assessment tool. MBTI is promoted as a personality inventory, dealing with preferences in how people perceive the world and make decisions.
WHAT IS DISC?
Research has shown that people, in terms of how they act and communicate, universally have similar characteristics.
One person you meet might be talkative, sociable and loud, whilst the next might be quiet, shy and methodical.
Consistently, these characteristics have been grouped into 4 distinct quadrants.
Called various names over time (such as Sanguine, Choleric, Melancholic and Phlegmatic), today these 4 traits have popularly become known as ‘DISC’.
D — Dominance (Direct, Assertive)
I — Influence (Outgoing, Talkative)
S — Steadiness (Passive, Amiable)
C — Compliance (Precise, Analytical)
It is important that people are not simply seen as 1 factor. It is the intensity of all 4 factors as measured by the DISC assessment that makes each of us unique (including both high scoring and low scoring).
If you score very low on the “D” scale, for example, this is just as important as a high score on one of the other scales. It is the intensity levels (or shape of your graph) which is important in learning the DISC language – not simply categorising a person as 1 behaviour. It is necessary in the beginning to distinguish only 4 factors, however this is only the first step in the process of learning DISC.
When people are reduced to only 1 trait this becomes a harmful over-simplification of the DISC language.
DISC is a user-friendly, fun and very applicable COMMON LANGUAGE which, once properly understood between two people will lead to improved communication, less conflict and deeper levels of mutual trust. The purpose of DISC is to help people improve Emotional Intelligence (EQ).
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The ability to drive change to create value has become a ‘must have’softtechnology of business operational management during challenging times. IE, as a proven methodology for productivity enhancement and efficiency improvement, is a tool‐kit to acquire for raising performance in a smarter way. The objective of thisseminar is to share the success stories of applications of IE methodologies for service upgrading to bring about customer satisfaction. Speakers are IE professionals working in prominent organizations with excellence in service quality and productivity.
We are honored to have invited IrDr.theHon Lo Wai‐kwok, BBS,JP, Member ofthe Legislative Council (Engineering Functional Constituency), to deliver an honorable speech during our seminar.
Decisionmakers, management executives, operation managers, and those who wish to better their companies’ business operations.