8D Report Template with Step by Step Guidance

This Template is created for helping the quality or continuous improvement professionals to generate a step by step problem solving report, which include the guidance on each steps in a 8D process, also include the templates of popular quality tools such as 5-Why and Fishbone Diagram.

Workshop on Six Sigma Black Belt

We are pleased to announce the May 2013 Intake of the Workshop on Body of Knowledge for Six Sigma Black Belt organized by HKSQ (Hong Kong Society for Quality) is now open for registration.  This Workshop is scheduled for the period from 25 May 2013 to 27 July 2013 (10 three-hour sessions on Saturdays).  It is designed to review the basic knowledge and relevant techniques listed in the Body of Knowledge (BOK) of the ASQ (American Society for Quality) Certified Six Sigma Black Belt (SSBB) Program.

Details of the Workshop and the Registration Form can be downloaded from the HKSQ website or by clicking:


For information about the SSBB Program, please visit the ASQ website or click:


Best regards,

Albert H.C. Tsang, PhD

Country Counselor for Hong Kong

American Society for Quality

Phone: (852) 2766-6591

email: albert.tsang@polyu.edu.hk
My web page: Click here

GE Jack Welch Interview: Six Sigma

Jack Welch: I think — I see a Six Sigma company as a company whose management understands that variation is evil. That [knows] serving customers with what they want when they want it is, in fact, the winning game.

Somebody asked me just before this meeting, “Will Six Sigma companies get more valuation in the marketplace?”  I said, “Not unless they produce results.”  You can’t put a slogan up that says, “I’m a Six Sigma company,” and think the [price earnings ratio] is going to move. Continue reading GE Jack Welch Interview: Six Sigma

Six Sigma Belts, Executives and Champions – What Does It All Mean?

Six Sigma professionals exist at every level – each with a different role to play. While implementations and roles may vary, here is a basic guide to who does what.

At the project level, there are black belts, master black belts, green belts, yellow belts and white belts. These people conduct projects and implement improvements.

Black Belt: Leads problem-solving projects. Trains and coaches project teams.
Green Belt: Assists with data collection and analysis for Black Belt projects. Leads Green Belt projects or teams.

Master Black Belt: Trains and coaches Black Belts and Green Belts. Functions more at the Six Sigma program level by developing key metrics and the strategic direction. Acts as an organization’s Six Sigma technologist and internal consultant.

Yellow Belt: Participates as a project team member. Reviews process improvements that support the project.

White Belt: Can work on local problem-solving teams that support overall projects, but may not be part of a Six Sigma project team. Understands basic Six Sigma concepts from an awareness perspective.
Every project needs organizational support. Six Sigma executives and champions set the direction for selecting and deploying projects. They ensure, at a high level, that projects succeed, add value and fit within the organizational plan.

Champions: Translate the company’s vision, mission, goals and metrics to create an organizational deployment plan and identify individual projects. Identify resources and remove roadblocks.
Executives: Provide overall alignment by establishing the strategic focus of the Six Sigma program within the context of the organization’s culture and vision.

Source: American Society for Quality

「精益六式碼」 成新世代的優質管理模式


Source: SSI

摩托羅拉 (Motorola)的六式碼(Six Sigma)管理加上豐田(Toyota)的精益(Lean)生產技術便成了當今風行的精益六式碼(Lean Six Sigma)。這套全球推崇的優質管理模式已融入不少外資企業、國有企業、私人企業,以至政府機構的日常運作中。 Continue reading 「精益六式碼」 成新世代的優質管理模式

Six Sigma精益管理 個人企業同增值

Recruit 27-07-2012
Source: SSI

環球市場競爭激烈,為提升營運業績及競爭力,企業紛紛設立管理系統,提升運作效率及嚴格監控品質,全面確保產品服務質素。坊間管理系統之中,六式碼(Six Sigma)為一套能協助企業增加利潤的工具,倘若企業人員能掌握六式碼知識,既可改善工作流程,為企業出謀獻策,又可藉著專業認證增加個人在職場上的優勢。 Continue reading Six Sigma精益管理 個人企業同增值

Intro to Six Sigma

Six Sigma is a fact-based, data-driven philosophy of quality improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation and waste, thereby promoting a competitive advantage. It applies anywhere variation and waste exist, and every employee should be involved.

In simple terms, Six Sigma quality performance means no more than 3.4 defects per million opportunities.

Several different definitions have been proposed for Six Sigma, but they all share some common themes:

Use of teams that are assigned well-defined projects that have direct impact on the organization’s bottom line.
Training in “statistical thinking” at all levels and providing key people with extensive training in advanced statistics and project management. These key people are designated black belts (PDF, 755KB). Review the different Six Sigma belts, levels and roles.

Emphasis on the DMAIC approach (define, measure, analyze, improve and control) to problem solving.
A management environment that supports these initiatives as a business strategy.

Differing opinions on the definition of Six Sigma:

Six Sigma is a philosophy— This perspective views all work as processes that can be defined, measured, analyzed, improved and controlled. Processes require inputs (x) and produce outputs (y). If you control the inputs, you will control the outputs: This is generally expressed as y = f(x).

Six Sigma is a set of tools— The Six Sigma expert uses qualitative and quantitative techniques to drive process improvement. A few such tools include statistical process control (SPC), control charts, failure mode and effects analysis and flowcharting.

Six Sigma is a methodology— This view of Six Sigma recognizes the underlying and rigorous approach known as DMAIC (define, measure, analyze, improve and control). DMAIC defines the steps a Six Sigma practitioner is expected to follow, starting with identifying the problem and ending with the implementation of long-lasting solutions. While DMAIC is not the only Six Sigma methodology in use, it is certainly the most widely adopted and recognized.

Excerpted from Donald W. Benbow and T. M. Kubiak, The Certified Six Sigma Black Belt Handbook, ASQ Quality Press, 2005, pages 1–2.

Source: American Society for Quality